Websense Cloud Security – Users stopped appearing in reports

Setup:

• Websense Cloud Security Installed and Configured
• Websense endpoint installed on users machines.
• Users and groups synced up from Active Directory using DirSyncClient (DSC)

Problem:

Users stopped appearing in the Websense reports catalogue and if you run any reports from the reports builder they do not appear in the results

Solution:

Log into the Triton portal. Select Account > End Users > Search for all users ending with nosuchdomain.autoregistration.proxy. Delete all users ending with nosuchdomain and run another DSC to make sure there are no more nosuchdomain users appearing.  Wait about 10-15 minutes and the users should start appearing in the reports.