Websense Cloud Security – Users stopped appearing in reports

Posted by on 24 Feb, 2015 in Security, Websense | 1 comment

Setup:

  • Websense Cloud Security Installed and Configured
  • Websense endpoint installed on users machines.
  • Users and groups synced up from Active Directory using DirSyncClient (DSC)

 

Problem:

Users stopped appearing in the Websense reports catalogue and if you run any reports from the reports builder they do not appear in the results

 

Solution:

Log into the Triton portal. Select Account > End Users > Search for all users ending with nosuchdomain.autoregistration.proxy. Delete all users ending with nosuchdomain and run another DSC to make sure there are no more nosuchdomain users appearing.  Wait about 10-15 minutes and the users should start appearing in the reports.

One Comment

  1. Useful information thanks for the interesting information ℹ

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