Office 365

Office 365 – Emails marked as private are not appearing in a shared mailbox

Posted by on 9 Mar, 2015 in Microsoft, Office 365 | 2 comments


Exchange 2010 and Office 365 Hybrid deployment with multiple shared mailboxes on office 365



We have a shared mailbox for a number of users and if anyone internally/externally sends emails marked as private to that shared mailbox they do not appear in the inbox. You just see an unread number next to the inbox.



If this was a normal mailbox then all you would need to do is to log into the mailbox and delegate permissions for the shared mailbox to the users who need access to the private emails. In a shared mailboxes the user accounts are marked as disabled so this is not possible.

The way round this problem is:

1) Convert the mailbox to a user mailbox in the office 365


Login as Admin on the Office 365 portal > Select Exchange > Mailboxes > Shared Mailboxes > Select the mailbox > Select convert under convert to regular mailbox

This will bring up the message below. Click OK.



2) Assign a licence and reset the user’s passwords


Login as Admin on the Office 365 portal >Select users > Active Users > Search for the mailbox > Select reset Password and assign Licence on the right hand side


3) Log into the web portal with the temporary password created in step 2 above and reset with a password of your choice


4)  Create a new outlook profile using this mailboxes details and log into outlook.


5)  Assign permissions to the groups/users that need to have access to the private emails


Outlook > File > Accounts Settings > Delegate Access > Add > Select the users/distribution groups > Assign the relevant permissions you require and make sure you select Delegate can see my private emails.



6)  You can then remove the office 365 licence and convert back to a shared mailbox in the admin portal.


Users will now be able to see the privat emails sent to the shared mailbox.

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Office 365 – Fast Track Network Analysis (EMEA) Connectivity/Bandwidth tester

Posted by on 10 Feb, 2015 in Office 365, Office 365, Tools/Utilities | 1 comment

If you are having issues with connecting to office 365 services in your office I recommend running the following tool to test your connectivity.  Its quite a thourgh test




  • The first check is a port test to see if the ports are open.


  1. SMTP – (TCP-25)
  2. HTTP – (TCP-80)
  3. https – (TCP-443)
  4. imap – (TCP-993)
  5. pop – (TCP-995)
  6. stun – (UDP-3478)
  7. lyncpush – (TCP-5223)
  8. rtp-audio – (UDP-50000-50019)
  9. rtp-video (UDP – 50020-50039)
  10. lyncft – (TCP – 50040-50059)


  • The second test is a route (hop) test
  • The third test is a speed test.


  • VoIP Test which is a jitter and packet loss test


  • Capacity test which shows the amount of packets the upload/download can handle without packet lost.



  • Round Trip time



  • Packet loss


  • The next three tabs show the data in graphical, summary and advanced forms. If you click on the summary tab and select test audit report this will bring up a URL you can copy and use later to bring back the results of this report.


  • Having a high consistency of service is required to make sure you do not get outlook connection dropouts (80%+)



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Office 365 – Azure Active Directory Sync Tool (password changes)

Posted by on 10 Feb, 2015 in Azure Active Directory Sync, Office 365, Tools/Utilities | 0 comments

If you are using office 365 you may be using the Azure Active Directory Sync Tool to sync up your active directory to office 365.

You are probably aware that by default DirSync runs by default every three hours. I have seen various websites showing how to change the default setting in the Config. file (Microsoft.Online.DirSync.Scheduler) to make the sync happen faster. The main reason is to sync up the changes faster. I have found that this is not necessary to sync password changes up faster as the DirSync tool will sync up the passwords within about 3 minutes in the background. It won’t sync the AD changes such as a change in name but will sync the password in the background.

The details of the sync can be found in the event viewing searching for event ID 656 which is the password sync request ID. You will see the time stamp a couple of minutes after the password is reset.





There are various IDs that you can search for regarding the sync. The list below is taken from the Microsoft site (



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Office 365 – Azure Active Directory Sync Tool (Synchronisation Service Manager)

Posted by on 10 Feb, 2015 in Azure Active Directory Sync, Office 365, Tools/Utilities | 0 comments

You can monitor and see the status of previous syncs to see what information has been synced up by the Azure Active Directory Sync using the Synchronisation Service Manager. By default you can find this application in the following folder:


C:\Program Files\Windows Azure Active Directory Sync\SYNCBUS\Synchronization Service\UIShell\miisclient.exe


When running the application you will see the screen looking like this:



You can see the previous syncs and the details of what information has been synced by double clicking the relevant name and selecting the relevant export statistics in the bottom left hand corner.


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Office 365 – Migrating Mailboxes from on premise to office 365

Posted by on 10 Feb, 2015 in Microsoft, Office 365 | 0 comments


Hybrid Setup Exchange 2010 and Office 365


When migrating mailboxes in batches to office 365 using the Office 365 admin portal I had a couple of mailboxes fail when the mailbox status was completing. After about 20 minutes with mailboxes being stuck on completing. The following error appeared in the logs:

Error: SyncTimeoutException: Email migration failed for this user because no email could be downloaded


To resolve the issue with the mailboxes I deleted them from the batch and created a separate batch with the failed mailbox(s) and ran the migration again. This resolved the issue. When migrating mailboxes I found that migration them in batched of about 20-25 worked fine. When I had larger numbers or total emails for the batch exceeding 400-450k it seemed to cause issues. It could have just been coincidence but the smaller batches worked fine.

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Office 365 – Lync has stopped working

Posted by on 24 Jan, 2015 in Microsoft, Office 365 | 0 comments

When trying to run the Lync 2013 client on Windows 7/8/8.1 you receive the error:


Lync has stopped working.


A couple of roaming staff received this error after rolling out Lync 2013 basic client onto their laptops.



The only thing in common was they were both roaming staff with laptops. After about 20 minutes or so working on one of the laptops I noticed that there was a laptop dock software installed so the laptop could connect to two monitors. I read on Google that the error may be down to the Graphics drivers so I uninstalled the dock software and it worked fine. The dock software installed its own graphics drivers for the dual monitor which were in compatible with Lync. Downloading the latest software from the manufactures website allowed the dock to work again with Lync as well. I checked the other laptop and they also had similar software installed removing and updating the software fixed the issue there also.

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